I want to be clear about thiģ.37km from Inspirit Institute， Inc. Just the nodding and saying “I understand”. There was no offer to refund or correct the situation in any way. The hotels job is to take care of the guests of the hotel while they’re staying, and paying them to do so. The three groups would have booked their rooms weeks, if not a month prior to their stay. The management failed to place a food order large enough to accommodate for a group they knew would be at the hotel on this morning. When he finally got up and went to breakfast, he discovered along with the rest of the hotel residents that were standing in the breakfast area that the hotel was out of food. My oldest slept in because he couldn’t sleep due to how loud the hotel was the night before.
INSPIRIT INSTITUTE DUBUQUE IA FULL
The pool area was so full you could barely get in the pool area, let alone the water. My two youngest kids went swimming prior to eating breakfast due to the fact they couldn’t go the night before. So, we wake up in the morning and eat breakfast around 7:00. I’m guessing because her shift ended at 11:00. She nodded and said – “I understand”, this time with a little smirk. I stated that I hoped I would be able to get some sleep that night. When I saw her in the lobby, she stated how crazy it was that night at the hotel. I blame her lack of being upfront when I made my original call to the hotel. I don’t blame the kids, their after all – kids. The volume of the hotel that night was what you would expect with three large groups of kids. However she had no offer to refund me or, let me out of the booking. The women looked at me, nodded and said she ”understood”. When I brought this up to the front desk, I stated that I would not have booked the room if she (same women) had been upfront with me about their full capacity. This is a scenario I try to avoid on every occasion. I found out once I arrived that the hotel was completely full and had three large groups of kids staying at the hotel that night. I was told that the hotel was running at about 60% for the night of the 17th.
I asked prior to booking the room if the hotel was full. I had multiple interactions with the staff. The reason for the low score is the staff at the hotel. I don't give points to a hotel for these reasons because, I expect these two things to be provided to me at $240.00 a night. I stayed at the Hampton Inn in Dubuque on September 17th, and checked out the morning of the 18th.This review is largely based on my interactions with the management at the hotel. This of course did not sit well with many of the guests wanting to avoid leaving the hotel that had slept in. They advertised they serve breakfast till 10:00 a.m. However, the hotel ran out of food at 9:15 a.m. The Hampton hotel advertises that breakfast is included with your stay at the hotel.
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